Champion DVI Playbook
The Champion DVI Playbook is the blueprint behind one of the industry's most consistent inspection systems. Built from real-world experience and refined through hundreds of five-star customer reviews, it gives your shop the exact standards, workflows, and communication strategies used to create consistent inspections and build customer trust.
Whether you're implementing digital inspections for the first time or improving an existing process, the Playbook provides a practical roadmap your entire team can follow.
Standardize your entire inspection process
Train advisors and technicians faster
Create consistency across your entire shop
Improve customer understanding and trust
Summary Video of Champion DVI Playbook
Before you invest in the Playbook, watch this overview to understand exactly what it is and why it was created.
This isn't another collection of ideas or generic best practices. It's the complete inspection system we built, refined, and use every day inside a real independent repair shop. The Playbook shows how standardized inspections, consistent communication, and clearly defined processes work together to build customer trust, improve team accountability, and create a better experience for everyone involved.
If you're looking for a system your entire shop can follow instead of relying on individual employees, this video is the perfect place to start.
This is the exact DVI system we use daily to:
Increase ARO
Eliminate missed work
Build real customer trust
Create consistency between techs and advisors
Built in a real shop. Used on real customers. Proven every day.
MOST COMMON DVI FAILURES
Failure 1 - Inconsistency Between Visits
Failure 2 - Not Checking History Before Recommendations Are Made
Failure 3 - No Prioritization
Failure 4 - The DVI Is Presented Too Late
Failure 5 - Mistrust Between the Advisor and the Tech
Failure 6 - Customers Don't Expect the DVI as Part of the Process
What Happens When You Fix These Failures
Clear grading system (Red/Yellow/Green)
Advisors confident in every recommendation
Techs aligned and consistent
Customers understand what they’re looking at
More approvals because customers can actually see it
Inspections that consistently lead to real work getting done
What You’re Getting
Inside the Playbook
The DVI Playbook (Core System)
Carfax + History Integration Method
Advisor Review Process (Step-by-Step SOP)
Tech Execution Standards
Customer Presentation Framework
Real Shop Examples + Scripts
The exact system broken down so your team can actually run it — not just learn it.
This Isn’t Theory — This Is Proven
Actual Process Built and Used at Champion Tire & Automotive in Durham, N.C.
5.0 ⭐ (300+ reviews)
49% closing rate
Built without A-tech dependency
Real shop. Real customers. Real results
© Champion University 2026